At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled amidst the stunning Bernese Alps, our five-star superior hotel is a retreat of elegance, authenticity, and understated sophistication. Blending traditional alpine charm with modern refinement, The Alpina Gstaad is more than a destination—it is a place where nature, culture, and luxury come together in harmony to create a true sense of home.

Since opening our doors, we have earned an international reputation for providing exceptional service, heartfelt personal attention, and creating lasting memories for our guests. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming environment that feels both exclusive and familiar.

Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us. If the right position is not available at the moment, you can also submit a spontaneous application.

Key Responsibilities

• Ensure exceptional service and embody our values: authenticity, precision and attention to detail

• Overall leadership of the Front Office: workforce scheduling, daily operations control and seamless collaboration with all departments

• Accurate financial processes at the front desk: accounts receivable (individual, agencies, events), compliant cash and card handling (e.g. Saferpay, 3C, SIX Payment) and timely tourist tax reporting

• Maintain and adhere to partner and membership programmes (e.g. AMEX FHR, Virtuoso, Traveller Made, IPrefer, The Edit by Chase)

• Reliable statistics and reporting (e.g. HESTA, STR) as the basis for decisions

• Lead and develop the Front Office team: coaching, training and a clear feedback culture

• Quality and process responsibility for all Front Office procedures (excluding Concierge) in line with hotel standards as well as AMS/EMS and LQA

• Close collaboration with the Reservations Manager and the General Manager; participation in the daily meeting and the management meeting

Your Profile

• Completed commercial apprenticeship or hotel management school, or equivalent qualification

• Several years of leadership experience in the 5‑star luxury/ultra‑luxury segment

• Proven strength in discreetly handling an international high‑end clientele and VIP guests

• Fluent in German, English and French

• Confident with hotel and payment systems; experienced with distribution channels and POS topics

• Strong service and solution orientation, high attention to detail and impeccable personal presentation

• Convincing leadership personality with role‑model behavior and excellent communication skills

• Structured and resilient working style, strong numeracy and an unwavering commitment to quality

Why Join Us?

At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:

• Staff accommodations – different categories within the region are available for our seasonal employees
• Customized training programs – both internal and external, to support your professional development
• Staff gym access – located in Schönried, a modern, fully equipped gym for your health and wellness
• Staff car for personal use – explore the stunning surroundings in style with our Audi Q3 Sportback
• Exceptional workplace environment – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter

Are you ready to join a new icon in the hospitality industry in Gstaad? Bring your expertise and experience to a place where guests indulge in the unique blend of tradition and exclusivity. We look forward to receiving your application, including your CV and certificates.

⚠ IMPORTANT: Please submit your application exclusively via our online recruitment portal. Applications sent by email or post will not be considered, in order to comply with data security guidelines and to ensure equal treatment of all applicants.