Anlässlich unseres Recruiting Day in Berlin, der am 27. März im andel’s Hotel Berlin stattfindet, möchten wir euch heute zwei Internationale Aussteller vorstellen. Wir haben die Gelegenheit genutzt, um Frau Olbrecht (HR Officer) im „The Ritz London“ und Frau McLorie (HR Managerin) im „The Wickaninnish Inn“ in Tofino (Canada) zu interviewen.
Die spannenden Antworten findet ihr hier. Viel Spaß beim Lesen!
1. What is your name and how old are you?
Daria Olbrecht early 30s
2. How would you describe your activities as a Human Resources Officer in three words?
Attract, motivate and engage
3. For how long are you already working in this position? Which apprenticeship/studies have you absolved? Was it always your dream, to work in this position?
I have been employed at the Ritz for almost 5 years now. I started as a trainee and then worked my way up. I was promoted to HR Officer in 2013.
I have completed a number of different courses/degrees but I believe the most relevant ones would be: my 5 year hotel management college and my Masters degree in Hospitality Management. In terms of HR – I have a Qualified Teacher Status, NVQ 3 in Advice and Guidance and I am currently completing my CIPD diploma.
Is it my dream job? – since I was a little girl, my dream was to become a teacher; you could argue that teaching and HR is all about inspiring hearts and minds and being a role model for people to follow – so I guess this is my dream job.
4. Why did you choose „The Ritz London“?
My career at the Ritz London started quite unusually. I won a Ritz trophy as a prize for achieving the best overall academic performance during my studies. This was like a dream come true: one day I learn about it the next day I join the legend! And here I am.
5. How does a typical working day look like? What are your main everyday tasks?
I could use a quote to illustrate this „every day is the same, it is different“. We have a small team in HR which means that each of us does a bit of everything. Being a HR generalist, each day allows me to support my team and the hotel to gradually contribute towards achieving our overall people strategy from basic things like payroll administration, through to ER/performance management practices, recruitment, a bit of training and most importantly staff engagement. My everyday tasks are based around these areas. It is a very challenging, yet an extremely rewarding job, a smile or a thank you from an employee is what gives sense to my day to day tasks.
6. What do you like most about your job? Which occasion will you never forget?
Most definitely, the people that work at the Ritz. The passion cascades from the top and it is very inspiring to be working alongside a number of hospitality legends. I also believe that working in this unique hotel has allowed me to develop so much over the last 5 years – I actually develop every day.
I will never forget how proud and happy I felt when I heard „welcome to our Ritz team“ when I announced at the security entrance that it was my first day at work. This has shaped my approach to the way I see my function at the hotel.
7. What would you advice young talents, who decide to work in the hospitality sector?
The most important thing is to be passionate about serving others no matter what job role you have. It is so much easier to deliver if you love what you do. Don’t underestimate the learning and development you get from the day to day activities and treat each role or a task as a learning curve/challenge. Look at the customer service journey holistically, from the back of house roles to the front facing ones and make sure you understand how your specific role contributes to the success of your company. Knowing and understanding the overall purpose of your job will enable you to achieve this.
Take ownership of your own development and career. Stay on top of what is happening in the industry and never become complacent- Embrace the ever changing environment that the industry is operating in.
Questions for the “The Wickaninnish Inn”:
1.) What is your name and how old are you?
Melody McLorie, 41 years old
2. How would you describe your activities as a Human Resources Manager in three words?
Recruit, Welcome and Follow up
3. For how long are you already working in this position? Which apprenticeship/studies have you absolved? Was it always your dream, to work in this position?
I started at the property as a Guest Service Representative in 1996 and was part of the opening team. I was promoted into various positions and ended up in 2003 as the Human Resources Manager position when we created the position.
4. Why did you choose „The Wickaninnish Inn“ in Tofino (Canada)?
I am from the local area and wanted to work for the best!
5. How does a typical working day look like? What are your main everyday tasks?
No day is typical. I could be refilling the butter in the staff room to assisting someone with immigration documents to cleaning up a mess at one of our Staff Housing. I typically have a line at my door for some reason or other. I do make a point to ensure that I walk through the Inn at least once a day should there be anyone who might have a question for me and hasn’t had time to come and see me or not.
6. What do you like most about your job? Which occasion will you never forget?
I love recruiting. Selling a property that I love in a location that pretty much sells itself is the best job ever. Canada is an amazing country and culture, British Columbia is a beautiful province of raw nature and our property is located right at the edge of the Pacific Ocean.
Occasion to never forget, the Inn was fortunate enough to host the Relais & Chateaux International Congress many years ago and we opened our doors to owners and operators of our fellow Relais & Chateaux members for 3 days of meetings, cultural and culinary events cumulating with a Gala dinner in The Pointe Restaurant. It was such an honor having being selected as a host property and to receive such high praise from our fellow members.
7. What would you advice young talents, who decide to work in the hospitality sector?
You have to be passionate about hospitality. Be the person who rushes to open the door first for others, pay attention to the details such as noticing if someone left an item behind on the bus and chasing after them, giving it all because good enough is never good enough.
Die Highlights des Recruiting Day in Berlin
Wir freuen uns sehr, euch diesen Freitag (27. März) bei unserem kostenfreien Recruiting Day in Berlin (10:00-15:30 Uhr) begrüßen zu dürfen. Schulabgänger, Nachwuchskräfte, Quereinsteiger, Fach- und Führungskräfte, ihr alle seid herzlich eingeladen, die Recruiting Days für eure Karriere zu nutzen!
Nutzt die Gelegenheit, um mit den TOP-Arbeitgebern der Branche wie z.B. A-ROSA Resorts & Hideaways, Berlin Capital Club, Compass Group, DO & CO, H-Hotels, InterContinental Hotels Group, Mövenpick Hotels & Resorts, Steigenberger Hotel Group etc. ins Gespräch zu kommen.
Als besonderes Highlight in Berlin wird Herr Henning Drenkhahn, Executive Sous Chef im InterContinental Berlin (ab 14:30 uhr), exklusiv über seinen persönlichen Werdegang und die vielseitigen Aufgabenbereiche, die den Reiz seiner Tätigkeit ausmachen, berichten. Ein Executive Sous Chef arbeitet in leitender Funktion, als Stellvertreter des Küchenchefs. Sein Arbeitsplatz ist die Hotel- oder Restaurantküche, in der er seine vielseitigen Aufgabenbereiche koordiniert. So ist er unter anderem verantwortlich für die komplette Bestellung, die Warenkontrolle aber auch für die Kostenoptimierung. Sein Hauptaufgabengebiet besteht jedoch in der Leitung des gesamten Küchenteams. So erfahren die „Executive Sous Chefs von morgen“ aus erster Hand die Tipps und Tricks eines Profis.
Entdeckt außerdem internationale Karriereperspektiven, u.a. bei The Wickaninnish Inn, einem Relais & Châteaux-Haus in Canada, im The Ritz London, bei Marriott International in der Schweiz oder z.B. in den USA über HRC International.
Für Besucher ist die Karrieremesse kostenfrei. Eine Anmeldung ist nicht erforderlich!
Weitere Details und Informationen findet ihr hier
